You can open the Service Level Agreement Template in multiple formats, including PDF, Word, and Google Docs.
Service Level Agreement Template Printable | Editable FormSample
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
[Name of the Client]
[Client’s ID]
[Client’s Address]
This Service Level Agreement (SLA) outlines the terms and conditions under which services will be provided by [Service Provider] to [Client], effective from [Contract Start Date].
The Service Provider agrees to deliver the following services: [Detail specific services and deliverables].
The following performance metrics will be used to measure the success of service delivery: [Specify KPIs]. The provider commits to meet or exceed these performance levels.
The Service Provider will provide monthly reports detailing performance against the agreed metrics and facilitate quarterly review meetings with the Client.
The Client agrees to provide necessary resources and access for the Service Provider to fulfill their obligations under this agreement.
Both parties agree to uphold the confidentiality of shared information and to use it solely for purposes related to this agreement.
This agreement can be terminated by either party by providing [Number] days’ written notice under the following conditions: [Specify conditions for termination].
This agreement shall be governed by and construed in accordance with the laws of [Jurisdiction].
[Signature of the Service Provider]
[Name of the Service Provider]
[Signature of the Client]
[Name of the Client]
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
[Name of the Client]
[Client’s ID]
[Client’s Address]
This document serves as the Service Level Agreement (SLA) between [Service Provider] and [Client], detailing the expectations and responsibilities of each party effective as of [Contract Start Date].
The Service Provider agrees to provide the following services: [Enumerate services].
Services will be available as follows: [Specify availability times and support hours].
The Service Provider agrees to respond to service requests within [Specify time frame] and resolve issues within [Specify time frame].
Regular reviews of service performance will be conducted every [Specify frequency], and both parties agree to work collaboratively to address any service shortcomings.
The liability of both parties under this agreement shall be limited to the extent permitted by law and will address issues including [Specify any limitations on liability].
This agreement may be terminated by either party upon [Specify event or time] with proper notice, subject to the conditions detailed herein.
This SLA shall be governed by the laws of [Jurisdiction].
[Signature of the Service Provider]
[Name of the Service Provider]
[Signature of the Client]
[Name of the Client]
Form
Please complete the form below to create the Service Level Agreement Template. All fields must be filled out to ensure a clear and comprehensive agreement. We provide examples to guide you through each step. Service Level Agreement Template 1. Service Provider Information 2. Client Information 3. Agreement Details 4. Scope of Services 5. Performance Metrics 6. Reporting and Communication 7. Service Level Targets 8. Fees and Payment Terms 9. Confidentiality and Non-Disclosure 10. Termination Clauses 11. Signatures and Acceptance 12. Declaration and Signatures
PDF
WORD
Service Level Agreement Template Printable | Editable FormPrintable
